Customer Support

1. Artwork Inspection

All artwork photos, including mock room displays, are for informational purposes only. Actual artwork may vary from photo due to factors such as screen resolution.

You are welcome to approach us for more information about the masterpiece that you are interested in and also make an appointment to inspect the actual masterpiece at our office in Penang. Please approach our Customer Service for further assistance.

2. Framing Service

a) Partial artworks are selling with frame and partial might not, thus you can contact our Customer Service to check further before made a purchase;

b) The framing service can be requested, but the buyer needs to contact our Customer Service to arrange the framing service before making an order;

c) The framing services cost will be borne by the buyer;

d) This service is exclusively for buyers in Malaysia only for ease and safety of delivery. Overseas buyers can inform the seller before making an order for further arrangements.

*Please note that framed artwork will not be entitled to our Return Policy. Shipping charges may apply.

3. How do I place an order online?

a) These are the general steps of your shopping journey with us:

b) Choose your goods, add to cart & alter the quantity that you want;

c) Check order details;

d) Confirm your shopping cart;

e) Use interbank funds transfer to complete your transaction;

f) Complete the bank transfer within 24 hrs of finalising your order and send us the bank transaction slip with the order code by WhatsApp/Email;

g) For a successful transaction, we will email you the order confirmation as notification

4. Acceptance payment methods. 

At this moment we only accept Bank transfers. 

We are in the midst of upgrading our payment gateway to serve you better, thus there will be more payment options coming up! Apology for the inconvenience caused.

5. What to do after the interbank fund transfer?

Please WhatsApp/Email a copy of the bank transaction slip or a screenshot of your online transaction details.

Kindly indicate your order number in the WhatsApp/Email together with the bank transaction slip.


6. Why are there goods on the website that I cannot buy online?

The majority of our Raymond Gallery goods range is available at our online shop. However, only goods with available stock will appear with the “Add To Cart” button. Inversely, those goods indicated “Read More”, please contact our customer service for more information. 

7. Why can’t I log in to my Raymond Gallery account?

Please contact our Customer Service for further assistance if you encounter any issues with your Raymond Gallery account. 


Contact Details: 

Contact Number: +6012-3041689

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