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Customer Support - Raymond Gallery

客戶支援

1. 艺术品检验

所有艺术品照片,包括模拟房间展示,仅供参考。 由于屏幕分辨率等因素,实际艺术品可能与照片有所不同。

欢迎您联系我们了解更多您感兴趣作品的资讯,也欢迎您预约到我们位于槟城的办公室参观实物作品。 请联系我们的客户服务以获得进一步的帮助。

2. 框架服务

a) 部分作品有画框出售,部分可能没有画框,购买前可联系我们的客服进一步核实;

b) 可要求加框服务,但买家下单前需联系客服安排加框服务;

c) 加框服务费用由买方承担;

d) 此服务只供马来西亚买家使用,只为方便和安全送货。 海外买家可在下单前通知卖家作进一步安排。

*请注意,带框艺术品不符合我们的退货政策。 可能需要支付运费。

3.如何在线下订单?

a) 这些是您在我们这里购物的一般步骤:

b) 选择您的商品,添加到购物车并更改您想要的数量;

c) 查看订单详情;

d) 确认您的购物车;

e) 使用银行间资金转账完成您的交易;

f) 在完成您的订单后的 24 小时内完成银行转账,并通过 WhatsApp/Email 将带有订单代码的银行交易单发送给我们;

g) 对于成功的交易,我们将通过电子邮件向您发送订单确认作为通知

4. 接受付款方式。 

目前我们只接受银行转账。 

我们正在升级我们的支付网关以更好地为您服务,因此将会有更多的支付选项! 对造成的不便表示歉意。

5. 转账后怎么办?

请 WhatsApp/Email 银行交易单副本或在线交易详情截图。

请在 WhatsApp/电子邮件中注明您的订单号以及银行交易单。

 

6. 为什么网站上有些商品我无法在线购买?

我们的大部分 Raymond Gallery 商品系列都可以在我们的网上商店购买。 但是,只有有库存的商品才会显示“添加到购物车”按钮。 反之,标有“阅读原文”的商品,请联系我们的客服了解详情。 

7. 为什么我无法登入我的Raymond Gallery账户?

如果您的 Raymond Gallery 帐户遇到任何问题,请联系我们的客户服务以获得进一步的协助。 

 

联系方式 

电邮 crm@raymondsensation.com
联系电话 +6012-3041689

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