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REFUND AND RETURN POLICY - Raymond Gallery

退款和退货政策

A) 退货期限

  1. 在我们将商品交付给买家之前,我们会为商品拍照并发送给买家,以作为货物完好无损的证明。 
  2. 买家收到商品后有5天的退货期限。 如果商品到达时损坏,请拍照作为证据并立即通过 WhatsApp / 电子邮件通知我们,以便我们了解您的情况并记录在我们的系统中,以便采取进一步行动。 
B) 如何退货?
  1. 对于商品退货请求,请通过 WhatsApp / 电子邮件联系我们的客户服务;
  2. 请您将商品按原包装包装好,以便承运人提货,防止二次损坏;
  3. 退款金额将在我们收到商品并检查状况和估价后进一步更新给买家。
  4.  退款表格将发送给买家填写必要的资料与签署表格并同意退款金额后,退款才会被处理。
C) 我什么时候会收到退款?
  1. 所有退款将在 7-14 个工作日内退还至买家的银行账户,公司和我们不会以现金形式退还给买家。 
  2. 如果买家没有银行账户而要求将款项汇至第三方账户,则买家必须将上述安排以书面形式通知本公司。 
  3. 仅通过口头通知的请求将不会被受理。
D) 不符合退货政策条件的商品:
  • 专门为您制作的定制订单或定制作品;
  • 按需打印;
  • 虚拟商品(许可证、活动服务和订阅、广告等);
  • 提及特定退货政策时的特殊订单;
  • 收货后5天内未报告的货物损坏;
  • 因误用、滥用、正常磨损和不正确造成的商品损坏;
  • 根据要求装裱或检查过的艺术品将无权退货。

联系方式

电邮 crm@raymondsensation.com

联系电话 +6012-3041689

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